FAQs

Frequently Asked Questions

CBC Storage Center wants you to know how storage works so you can have an outstanding self storage experience. Here are answers to some of our most frequently asked questions. For your safety, we suggest that you not be at the facilities late at night or during a storm. **The gate will not operate if the power fails.**

Finding Your Self Storage Space

Can I rent in person or on the telephone?
You can give us a call at 843-525-6668 to ask questions or check availability by telephone. Lease agreements may be done by Fax, E-mail or in person.

What sizes self storage units do you have?
Our standard sizes range from 5’x10′ to 10’x20′ and are approximately 10’ high, (all dimensions are approximate), we offer different size and each location.  Give our office a call from more details.

What’s the difference between an indoor unit and an outdoor unit?
Indoor units are protected from the elements and have broad hallways. Outdoor units are usually all on one level and frequently offer the convenience of drive-up access.  CBC Storage Center properties offer both types of units.

Do you have climate controlled units?
Yes. Climate controlled units are designed to maintain a set temperature range of approximately 55-78 degrees using A/C and heat.  In addition, humidity is maintained in a range to help preserve the integrity of your belongings. Climate controlled units are available at our Four Seasons location.

What is a drive-up unit?
A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.

What’s a roll-up door?
Roll-up doors are like garage doors – they roll up overhead for easy access. They’re usually wider than swing doors, so it’s easy to move things in and out.

Do you offer RV/boat parking?
Our Four Seasons location provides Boat, RV and utility trailer storage.  Each Customer has their own designated parking spot.  All parking is located inside the gated and fenced property.

Moving In

Does CBC Storage Center provide locks? Do you keep a key to my self storage unit?
no, we do not provide your lock for you storage space. You can purchase a new, sealed lock at the CBC Storage Center main office. No one else has a key to that lock – just you. If you prefer to provide your own lock, you’re welcome to do so.

Do you have handcarts or dollies I can use at your properties?
Yes. You’re welcome to use our complimentary carts and dollies while you’re at CBC Storage Center.  When you are done using please place all carts and dollies in their designated areas by main entries to the building.

Lease Terms

Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are month-to-month agreements – no long-term lease is required.  However, if you know you are going to be renting for an extended period be sure to ask our Property Manager about long-term lease incentives.

What kind of documentation do I need to provide to rent a storage unit?
You will need to provide a valid, government-issued form of identification (e.g., driver’s license, state ID or passport).

How do I move out?
The move-out process is easy: just empty your storage unit, and let us know that you’re leaving. We’ll close out your account that day. As a courtesy, we ask that you give notice at least 10 days before your intended vacate date.

Do you require insurance on my stored goods?
You are responsible for the items that you store with us at CBC Storage Center and insurance for your stored belongings is required. You may be covered under an existing insurance policy. Be sure to check with your insurance agent to verify that your items are protected and provide us with a copy of our decelerations page.  For those without insurance coverage, or if you’re looking for a little more protection, affordable storage protection is available through CBC Storage Center. Insurance is available.

Billing

Do you have automatic payment options?
Sure do. You can sign up for autopay with our managers at move-in or any time during your stay.  We’ll automatically deduct your monthly charges from a credit card, or debit card.

What if I’m late in making my payment?
We bill monthly and all payments are due on the 1st of the month. However, we provide a 5-day grace period before charging a late fee of $10 on the 6th of the month. If you don’t pay by the 16th there is an additional $12 late fee assessed to your account. We also charge and additional $12 on the 26th of the month.  To avoid the possibility of late fees, we recommend customers sign up for autopay, so that their payments are automatically taken from a debit card or credit card each month.